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Open Removals team stood in from of an Open Removals branded box van

Open Removals
FAQs

Frequently Asked Questions About Our Removal Services

Explore our FAQs section for answers to commonly asked questions about our services, pricing, payment methods, and more. We've compiled comprehensive information to address your concerns and ensure clarity throughout your moving experience. If you don't find what you're looking for, feel free to reach out to us directly – we're here to help!

  • How do you determine the cost of your services?
    To offer the best price possible, we usually require a house visit or video call. For smaller jobs, a list or photographs may suffice. Several factors are considered during a move, and we prefer to assess the situation firsthand to plan and ensure everything runs smoothly on the day. Our goal is to provide a tailored service that meets your needs and expectations.
  • What payment methods do you accept?
    We accept cash upon completion, credit card payments via card machine in person only (not over the telephone), or bank transfer. A deposit is required and will be deducted from the total amount owed. For corporate clients or agencies, we also offer bank transfer options. Payment is made after the job is done.
  • What insurances do you have?
    £50,000 Free goods in transit £5 Million Public Liability Haulage Insurance
  • Do you have a waste license?
    Registration CBDU285337 View registration CBDU285337 (data.gov.uk)
  • Do you offer a one man service?
    We're open to exceptions in specific situations, ensuring your safety and well-being. However, please understand that we cannot assume liability for any injuries or damage to your belongings, as our insurance solely covers our staff.
  • What areas do you cover?
    Open Removals operates across Staffordshire, Shropshire, and Cheshire, providing expert moving services locally and to surrounding areas. We’re conveniently located in Loggerheads, just 5 minutes from Market Drayton and 20 minutes from Stoke-on-Trent. Our coverage extends to Buxton, Wilmslow, Telford, Shrewsbury, and beyond. If you're unsure whether we cover your area, don't hesitate to get in touch!
  • Do you use professional covers and blankets to protect furniture?
    Yes, we take full responsibility for delivering your goods in the same condition we received them. With years of experience, we’ve perfected the best methods to protect furniture during transit. We use high-quality covers and blankets to ensure your belongings arrive safely. Additionally, we have insurance in place to provide peace of mind throughout the move.
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